:root { --navy:#122f4d; --navy2:#0d243a; --blue:#1971b8; --ink:#1c2732; --muted:#6c7883; --line:#dde4e9; --soft:#f4f7f9; --green:#16784a; --red:#b42318; }
* { box-sizing:border-box; }
body { margin:0; color:var(--ink); background:#eef2f5; font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI","Microsoft YaHei",sans-serif; }
button,input,textarea,select { font:inherit; }
button { cursor:pointer; }
[hidden] { display:none!important; }
.login-page { min-height:100vh; display:grid; place-items:center; padding:25px; background:radial-gradient(circle at 20% 20%,#1c5c8d 0,var(--navy) 40%,var(--navy2) 100%); }
.login-card { width:min(390px,100%); padding:35px; border-radius:18px; background:#fff; box-shadow:0 30px 80px rgba(0,0,0,.25); }
.logo { display:grid; place-items:center; width:48px; height:48px; border-radius:13px; background:var(--navy); color:#fff; font-size:23px; font-weight:800; }
.login-card h1 { margin:18px 0 5px; font-size:25px; }
.login-card p { margin:0 0 24px; color:var(--muted); font-size:13px; }
label { display:block; color:#3e4a55; font-size:13px; font-weight:650; }
input,textarea,select { width:100%; margin-top:4px; padding:8px 9px; border:1px solid #cbd5dc; border-radius:7px; background:#fff; outline:none; }
input:focus,textarea:focus,select:focus { border-color:var(--blue); box-shadow:0 0 0 3px rgba(25,113,184,.1); }
.login-card label { margin-top:15px; }
.primary { border:0; padding:8px 12px; border-radius:7px; background:var(--blue); color:#fff; font-weight:700; }
.login-card .primary { width:100%; margin-top:5px; }
.error { min-height:19px; margin:10px 0!important; color:var(--red)!important; }
.app { min-height:100vh; display:grid; grid-template-columns:238px 1fr; }
.sidebar { position:sticky; top:0; height:100vh; display:flex; flex-direction:column; padding:12px 9px 10px; background:var(--navy2); color:#fff; }
.brand { display:flex; align-items:center; gap:8px; padding:0 7px 12px; }
.brand span { display:grid; place-items:center; width:35px; height:35px; border-radius:9px; background:#2078b9; font-weight:800; }
.brand strong,.brand small { display:block; }
.brand small { max-width:150px; margin-top:3px; overflow:hidden; color:#7f9bb1; text-overflow:ellipsis; white-space:nowrap; font-size:10px; }
nav { display:grid; gap:2px; }
nav button { display:flex; justify-content:space-between; border:0; padding:8px 10px; border-radius:6px; text-align:left; background:transparent; color:#abc0d1; }
nav button:hover,nav button.active { background:#173d5e; color:#fff; }
nav b { min-width:21px; padding:2px 6px; border-radius:99px; background:#d34343; color:#fff; text-align:center; font-size:11px; }
.account { margin-top:auto; padding:8px 7px 0; border-top:1px solid rgba(255,255,255,.1); }
.account span,.account small { display:block; }
.account small { margin-top:3px; color:#7f9bb1; }
.account .sidebar-password,.account .sidebar-logout { width:100%; margin-top:9px; border:1px solid rgba(255,255,255,.28); padding:8px 10px; border-radius:7px; background:rgba(255,255,255,.06); color:#fff; font-size:12px; }
.account .sidebar-password { margin-top:12px; }
.account .sidebar-password:hover,
.account .sidebar-logout:hover { background:rgba(255,255,255,.13); }
.workspace { min-width:0; padding:10px; }
.workspace-header { display:flex; justify-content:space-between; align-items:center; margin-bottom:8px; }
.workspace-header h1 { margin:1px 0 0; font-size:21px; }
.eyebrow { margin:0; color:#80909d; font-size:10px; letter-spacing:.14em; }
.status-chip { padding:7px 11px; border-radius:99px; background:#fff0d4; color:#805300; font-size:12px; }
.status-chip.open { background:#daf6e8; color:#116940; }
.header-controls { display:flex; align-items:center; gap:10px; }
.header-logout { border:1px solid #d1d9df; padding:7px 12px; border-radius:8px; background:#fff; color:#9b271f; font-size:12px; font-weight:700; }
.header-logout:hover { border-color:#bd6c66; background:#fff7f6; }
.compact-select { display:flex; align-items:center; gap:8px; font-size:11px; }
.compact-select select { width:180px; margin:0; padding:7px 9px; background:#fff; }
.split-view { min-height:calc(100vh - 62px); display:grid; grid-template-columns:minmax(300px,36%) 1fr; border:1px solid var(--line); border-radius:8px; overflow:hidden; background:#fff; box-shadow:0 5px 18px rgba(22,45,65,.05); }
.queue-panel { border-right:1px solid var(--line); overflow-y:auto; }
.admin-ticket-list { display:grid; }
.admin-ticket { display:block; width:100%; padding:8px 10px; border:0; border-bottom:1px solid #edf0f2; background:#fff; color:inherit; text-align:left; }
.admin-ticket:hover,.admin-ticket.active { background:#f0f6fa; }
.ticket-top { display:flex; justify-content:space-between; gap:10px; }
.ticket-top strong { font-size:13px; }
.ticket-top time { color:#85919a; font-size:11px; }
.admin-ticket p { margin:3px 0; color:#54636f; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; font-size:13px; }
.ticket-meta { display:flex; flex-wrap:wrap; gap:3px; color:#84919b; font-size:10px; }
.tag { padding:1px 5px; border-radius:99px; background:#e8f1f7; color:#316688; }
.tag.warn { background:#fff1d7; color:#825800; }
.tag.company-tag { background:#e9e3f8; color:#5b4387; }
.detail-panel { min-width:0; display:flex; flex-direction:column; }
.detail-empty { min-height:500px; display:grid; place-content:center; text-align:center; color:#82909a; }
.detail-empty strong,.detail-empty span { display:block; }
.detail-empty span { margin-top:5px; font-size:13px; }
.detail-head { padding:8px 10px; border-bottom:1px solid var(--line); }
.detail-title { display:flex; justify-content:space-between; gap:15px; }
.detail-title h2 { margin:0; font-size:15px; }
.detail-actions { display:flex; gap:7px; }
.secondary,.danger-button { border:1px solid #cbd5dc; padding:7px 10px; border-radius:7px; background:#fff; color:#42515d; font-size:12px; }
a.secondary { display:inline-block; text-decoration:none; }
.danger-button { color:var(--red); }
.customer-data { display:flex; flex-wrap:wrap; gap:3px 12px; margin-top:5px; color:#61707c; font-size:11px; line-height:1.25; }
.customer-data b { color:#364550; font-weight:650; }
.messages { flex:1; min-height:300px; max-height:calc(100vh - 205px); padding:7px; overflow-y:auto; display:flex; flex-direction:column; gap:4px; background:#fafbfc; }
.message { max-width:88%; padding:5px 8px; border-radius:8px; background:#eef1f3; line-height:1.28; font-size:14px; overflow-wrap:anywhere; }
.message.agent { align-self:flex-end; background:#dfeef8; }
.message.ai { align-self:flex-end; background:#e3f6ea; }
.message.system { align-self:center; max-width:70%; background:#f3ecd9; color:#6b5a2c; font-size:12px; text-align:center; }
.message-meta { display:inline; margin-left:6px; color:#7d8993; font-size:9px; line-height:1.15; }
.message-attachments { display:grid; gap:5px; margin-top:4px; }
.message-attachments img,.message-attachments video { display:block; max-width:100%; max-height:360px; border-radius:8px; background:#d8e0e5; }
.message-attachments audio { width:min(340px,100%); }
.attachment-link { color:var(--blue); font-size:12px; }
.reply-form { display:grid; grid-template-columns:1fr auto; gap:6px; padding:6px 8px; border-top:1px solid var(--line); }
.reply-form textarea { min-height:40px; max-height:85px; margin:0; padding:8px 9px; resize:vertical; }
.reply-form .primary { align-self:stretch; }
.claim-box { padding:8px 10px; border-top:1px solid var(--line); background:#f8fafb; text-align:center; font-size:12px; }
.content-card { padding:13px; border:1px solid var(--line); border-radius:8px; background:#fff; box-shadow:0 5px 18px rgba(22,45,65,.04); }
.card-heading { display:flex; flex-wrap:wrap; justify-content:space-between; align-items:flex-start; gap:8px; }
.card-heading h2 { margin:0 0 4px; font-size:19px; }
.card-heading p { margin:0; color:var(--muted); font-size:13px; }
.inline-form { display:grid; grid-template-columns:1.2fr .55fr .65fr .65fr auto; align-items:end; gap:8px; margin:12px 0; }
.form-message { min-height:18px; color:var(--green); font-size:13px; }
.support-link-form { display:grid; grid-template-columns:1fr 2fr auto; align-items:end; gap:8px; margin-top:12px; }
.support-link-form-actions { display:flex; gap:7px; }
.support-link-url { display:block; max-width:420px; overflow:hidden; color:var(--blue); text-overflow:ellipsis; white-space:nowrap; }
.compact-action { min-width:29px; padding:5px 7px; }
.compact-action:disabled { opacity:.35; cursor:default; }
.content-card h3 { margin-top:14px; font-size:14px; }
.table-wrap { margin-top:7px; overflow:auto; }
table { width:100%; border-collapse:collapse; font-size:12px; }
th,td { padding:6px 8px; border-bottom:1px solid #e8ecef; text-align:left; white-space:nowrap; }
th { color:#71808c; background:#f7f9fa; }
tr.newly-created td { background:#e8f7ef; animation:new-batch-highlight 3s ease-out forwards; }
@keyframes new-batch-highlight { from { background:#c9f0da; } to { background:#e8f7ef; } }
.settings-grid { display:grid; grid-template-columns:1fr 1fr; gap:10px; align-items:start; }
.stack-form { margin-top:10px; }
.form-row { display:grid; grid-template-columns:1fr 1fr; gap:8px; margin-bottom:7px; }
.stack-form>.primary { margin-top:8px; }
.hours-list { display:grid; gap:7px; margin-top:14px; }
.hours-row { display:grid; grid-template-columns:85px 65px 1fr 1fr; gap:8px; align-items:center; }
.hours-row input { margin:0; }
.hours-row label { display:flex; align-items:center; gap:5px; }
.hours-row label input { width:auto; }
.empty-list { padding:18px 10px; text-align:center; color:#82909a; font-size:13px; }
.company-list-card,.models-list-card { margin-top:10px; }
.link-button { border:0; padding:0; background:none; color:var(--blue); font-weight:650; text-decoration:underline; }
tr.active-row td { background:#eef6fb; }
.admin-account { display:flex; align-items:center; justify-content:space-between; gap:8px; margin:3px 0; }
.admin-account .secondary { flex:0 0 auto; }
.danger-text { color:var(--red); }
.modal-backdrop { position:fixed; z-index:1000; inset:0; display:grid; place-items:center; padding:20px; background:rgba(4,17,29,.62); }
.password-modal { width:min(430px,100%); padding:25px; border-radius:14px; background:#fff; box-shadow:0 25px 80px rgba(0,0,0,.3); }
.password-modal .stack-form label { margin-top:13px; }
.modal-actions { display:flex; justify-content:flex-end; gap:9px; margin-top:4px; }
.model-link-row { display:flex; align-items:center; gap:7px; padding:5px 2px; font-weight:500; }
.model-link-row input { width:auto; margin:0; }
#modelLinkList { max-height:280px; overflow-y:auto; }
.ai-provider-block { padding:12px; margin:12px 0; border:1px solid var(--line); border-radius:8px; background:#fafbfc; }
.ai-provider-block .card-heading { margin-bottom:4px; }
.ai-provider-block .card-heading h2 { font-size:15px; }
.ai-provider-toggle { display:flex; align-items:center; gap:6px; margin:0; color:#42515d; font-size:12px; font-weight:650; white-space:nowrap; }
.ai-provider-toggle input { width:auto; margin:0; }
.model-input-row { display:flex; gap:6px; align-items:center; margin-top:4px; }
.model-input-row select { flex:1; margin:0; }
.model-input-row button { flex:0 0 auto; white-space:nowrap; }
.spu-manuals-modal { width:min(760px,100%); }
.spu-manuals-modal .inline-form { grid-template-columns:1fr auto auto; }
#spuManualList { max-height:360px; overflow-y:auto; }
@media(max-width:1100px){.inline-form{grid-template-columns:1fr 1fr}.support-link-form{grid-template-columns:1fr}.settings-grid{grid-template-columns:1fr}.split-view{grid-template-columns:310px 1fr}.workspace{padding:8px}}
@media(max-width:720px){.app{grid-template-columns:1fr}.sidebar{position:static;height:auto}.brand{padding-bottom:8px}nav{grid-template-columns:repeat(2,1fr)}.account{margin-top:8px}.split-view{grid-template-columns:1fr}.detail-panel{min-height:420px}.queue-panel{max-height:300px;border-right:0;border-bottom:1px solid var(--line)}.inline-form{grid-template-columns:1fr}.workspace{padding:6px}.workspace-header{align-items:flex-start}.status-chip{margin-top:2px}.messages{max-height:60vh}}
.phone-form { grid-template-columns: 1fr 1fr 1fr .6fr auto; }
.muted-note { margin: 4px 0 8px; color: var(--muted); font-size: 12px; }
.greeting-modal { width: min(560px, 100%); }
.greeting-modal textarea { margin: 0; }
.phone-greeting { max-width: 260px; overflow: hidden; text-overflow: ellipsis; }

/* phone call records */
.call-filter { display:flex; align-items:center; justify-content:space-between; gap:10px; padding:8px 10px; border-bottom:1px solid #edf0f2; background:#fafbfc; font-size:12px; }
.call-filter label { display:flex; align-items:center; gap:5px; margin:0; }
.call-filter input[type=checkbox] { width:auto; margin:0; }
.call-more { display:block; width:calc(100% - 20px); margin:8px 10px; }
.call-detail-head { padding:10px 12px; border-bottom:1px solid var(--line); }
.call-detail-head h2 { margin:0 0 4px; font-size:16px; }
.call-detail-meta { display:flex; flex-wrap:wrap; gap:4px 14px; color:#5b6a76; font-size:12px; }
.call-callback { margin-top:8px; padding:7px 9px; border-radius:7px; background:#fff0d4; color:#805300; font-size:13px; }
.call-note { margin-top:6px; color:#7d8993; font-size:12px; }
.call-bubbles { flex:1; min-height:300px; max-height:calc(100vh - 240px); padding:12px; overflow-y:auto; display:flex; flex-direction:column; gap:12px; background:#ededed; }
.call-row { display:flex; }
.call-row.ai { justify-content:flex-end; }
.call-bubble { position:relative; max-width:78%; padding:8px 11px; border-radius:8px; font-size:14px; line-height:1.4; overflow-wrap:anywhere; }
.call-row.caller .call-bubble { background:#fff; }
.call-row.ai .call-bubble { background:#95ec69; color:#111; }
.call-row.caller .call-bubble::before { content:""; position:absolute; left:-5px; top:11px; border:5px solid transparent; border-left:0; border-right-color:#fff; }
.call-row.ai .call-bubble::before { content:""; position:absolute; right:-5px; top:11px; border:5px solid transparent; border-right:0; border-left-color:#95ec69; }
.call-who { margin-bottom:2px; color:#6b7780; font-size:11px; }
.call-tools { display:flex; flex-wrap:wrap; align-items:center; gap:8px; margin-top:5px; font-size:12px; }
.call-play { padding:2px 10px; border:1px solid rgba(0,0,0,.2); border-radius:99px; background:rgba(255,255,255,.75); color:#26343f; font-size:12px; }
.call-play.playing { border-color:#116940; background:#116940; color:#fff; }
.call-tag { padding:1px 6px; border-radius:99px; background:rgba(0,0,0,.08); color:#6b5a2c; font-size:11px; }
.call-noclip { color:#8a949c; font-size:11px; }
@media(max-width:720px){.call-bubbles{max-height:60vh}.call-bubble{max-width:88%}}

/* merchant applications */
.application-settings { grid-template-columns: 1fr auto; }
.application-filter { margin: 4px 0 8px; }
.application-modal { width: min(720px, 100%); max-height: 90vh; overflow: auto; }
.kv { width: 100%; border-collapse: collapse; font-size: 13px; }
.kv th { width: 120px; padding: 5px 10px 5px 0; text-align: left; color: #6b7a86; font-weight: 500; vertical-align: top; }
.kv td { padding: 5px 0; overflow-wrap: anywhere; }
.review-box { margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--line); display: grid; gap: 10px; }
.review-box .form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.review-actions { display: flex; flex-wrap: wrap; gap: 8px; }

/* billing */
.metrics { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 10px; margin: 8px 0 14px; }
.metric { padding: 12px 14px; border-radius: 8px; background: #f4f7fa; }
.metric span { display: block; color: #6b7a86; font-size: 12px; }
.metric strong { display: block; margin-top: 2px; font-size: 24px; font-weight: 600; }
.billing-warn { margin: 0 0 14px; padding: 9px 12px; border-radius: 8px; background: #fff0d4; color: #805300; font-size: 13px; }
.billing-note { margin: 0 0 14px; padding: 9px 12px; border-radius: 8px; background: #e8f1f7; color: #316688; font-size: 13px; }
.topup-instructions { margin: 4px 0 8px; white-space: pre-wrap; font-size: 14px; }
.chips { display: flex; flex-wrap: wrap; gap: 8px; margin: 6px 0; }
.chip { padding: 5px 12px; border: 1px solid var(--line); border-radius: 99px; background: #fff; font-size: 13px; }
.rate-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 10px; margin: 6px 0 14px; }
.rate-card { padding: 10px 12px; border: 1px solid var(--line); border-radius: 8px; font-size: 13px; }
.rate-card span { display: block; color: #6b7a86; }
.rate-card strong { font-weight: 600; }
.amount-plus { color: #116940; }
.amount-minus { color: #a32d2d; }
.billing-body h3 { margin: 16px 0 6px; font-size: 14px; }

.inline-check { display: flex; align-items: flex-start; gap: 8px; font-size: 13px; }
.inline-check input { width: auto; margin-top: 3px; }

.ledger-controls { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 10px; margin: 6px 0 8px; }
.ledger-controls label { display: flex; flex-direction: column; gap: 3px; font-size: 12px; color: #6b7a86; }
.ledger-controls input, .ledger-controls select { width: auto; margin: 0; padding: 6px 8px; font-size: 13px; }
.ledger-pager { display: flex; align-items: center; justify-content: flex-end; gap: 10px; margin-top: 8px; font-size: 13px; color: #6b7a86; }

.topup-form { display: grid; gap: 10px; margin: 8px 0 12px; max-width: 640px; }
.topup-form .form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.chip-button { padding: 5px 12px; border: 1px solid var(--line); border-radius: 99px; background: #fff; font-size: 13px; cursor: pointer; }
.chip-button:hover, .chip-button.selected { border-color: #316688; background: #e8f1f7; color: #316688; }
@media (max-width: 720px) { .topup-form .form-row { grid-template-columns: 1fr; } }

.topup-form input { font-weight: 400; }
.ledger-controls input, .ledger-controls select { font-weight: 400; }