Terms of Service

Version 2026-09-25. Effective 25 September 2026.

These Terms of Service (the "Terms") are a binding agreement between Rednow Technologies Limited, a company registered in Ireland (registration number CT04828496NH) whose registered office is at 18 Mallow Street, Limerick, V94 N12Y, Co. Limerick, Ireland ("Rednow", "we", "us"), and the business that applies for or uses an account (the "Merchant", "you"). By ticking the acceptance box when you apply, or by using the Service, you agree to these Terms. If you do not agree, do not apply for or use the Service.

1. The Service

Rednow provides an online customer-support platform sold under the name Overworldview Support (the "Service"). Depending on the features enabled for your account, the Service may include: (a) QR codes that open a support chat for a product; (b) automated replies generated by artificial intelligence, based on documents you upload; (c) an AI-operated telephone line; (d) a queue through which your own staff can take over conversations; and (e) records of conversations and calls. We may add, change, or remove features at any time.

2. Eligibility and authority

The Service is for businesses only. You confirm that you are a lawfully registered business, that the person accepting these Terms is authorised to bind you, and that you will use the Service only for business purposes. You must be able to form a binding contract under the law that applies to you.

3. Applying for an account

1. Every application is reviewed. We may approve, reject, or ask for more information about any application at our sole discretion, and we are not required to give reasons.
2. You must give complete and accurate information, including your legal name, addresses, legal representative, and business registration documents, and you must keep it up to date. Providing false or misleading information is a material breach of these Terms.
3. To limit abuse, we limit how many applications can be submitted from the same network address in a day. We may relax this limit at our discretion.
4. You are responsible for keeping your credentials confidential and for everything done through your account and by the people you authorise.

4. Artificial intelligence: no guarantee of accuracy

The Service uses artificial intelligence to generate replies and to speak on the telephone. AI output can be incomplete, inaccurate, outdated, or unsuitable, even when it appears confident, and speech recognition can mishear.

1. AI output is provided for general customer-support convenience only. It is not professional, medical, legal, financial, safety, or technical advice, and it must not be relied upon in any situation where an error could cause injury, damage, or serious loss.
2. We do not warrant that AI output is accurate, complete, or consistent with your documents, your products, or applicable law, and we do not warrant any level of answer quality, resolution rate, or comparison with human agents.
3. You are solely responsible for deciding to use AI output, for reviewing how the Service responds to your customers, for configuring it appropriately, and for providing human support where your customers or the law require it.
4. The Service is not an emergency service. Do not use it for, or advertise it as a channel for, emergencies.

5. Your content and documents

1. You keep all rights in the manuals, documents, product information, logos, and other material you upload or provide (your "Content"). You grant Rednow and its subprocessors a worldwide, non-exclusive licence to host, copy, process, and display your Content solely to provide the Service to you.
2. You confirm that you own or have the necessary rights to your Content, that it is lawful, and that it does not infringe anyone's rights.
3. Content is processed by artificial-intelligence and cloud providers described in our Privacy Policy. Do not upload material that you are not permitted to share with such providers.
4. We may remove Content, or suspend features, if we reasonably believe it breaches these Terms or the law.

6. Your customers, recordings, and legal compliance

1. You are solely responsible for your relationship with your customers ("End Customers") and for complying with all laws that apply to your use of the Service, including consumer protection, advertising, e-commerce, telecommunications, call-recording and interception, and data protection laws in every place where you or your End Customers are located.
2. Conversations and calls handled through the Service are stored, and telephone calls may be recorded and transcribed. You must give End Customers all notices and obtain all consents that the law requires, including notice that they are speaking with an automated assistant and that calls may be recorded. The default greeting we provide is a convenience and does not replace your own legal obligations. You may edit the greeting only in a way that keeps such notices.
3. You must not use the Service to send unsolicited communications, to deceive people, or to collect sensitive information that the Service is not designed to handle.

7. Data protection

Where the Service processes personal data of End Customers on your behalf, you are the controller (or, where relevant, the processor) of that data and Rednow acts as your processor. The following terms apply, in addition to the Privacy Policy:

• We process that personal data only to provide the Service and on your documented instructions, which are these Terms and your use of the Service's features.
• People authorised by us to process the data are bound by confidentiality.
• We apply appropriate technical and organisational security measures.
• You authorise the subprocessors listed in the Privacy Policy. We will update that list when it changes, and you may object on reasonable grounds by ending your use of the Service.
• We will assist you, as reasonably needed and at your cost, with requests from individuals and with regulatory obligations, and we will tell you without undue delay after becoming aware of a personal data breach affecting your data.
• On termination we will delete or return your data, except where the law requires us to keep it. Call recordings are deleted automatically after the retention period configured for the Service, which is 90 days unless we tell you otherwise.
• You may request information reasonably necessary to show our compliance with this section. Audits, if any, must be agreed in advance, limited in scope, and carried out at your cost.
• Transfers of personal data outside the European Economic Area take place under lawful transfer mechanisms such as standard contractual clauses, as described in the Privacy Policy.

8. Acceptable use

You must not, and must not allow anyone else to: (a) use the Service unlawfully or to infringe rights; (b) upload malicious code or attempt to disrupt, probe, or bypass the security of the Service; (c) resell or provide the Service to third parties except as we agree in writing; (d) use the Service to harass, defame, discriminate against, or mislead people, or to impersonate others; (e) use the Service for gambling, adult content, weapons, or any other activity we reasonably consider high risk; (f) exceed reasonable usage limits or use the Service in a way that imposes an unreasonable load on us or our providers; or (g) use output of the Service to build a competing product.

9. Fees, credits, and payment

1. Use of the Service is charged from a prepaid balance ("Credits") that you top up. Prices, rates, and minimum top-ups are shown to you before you pay and may change on notice; changes do not affect Credits already purchased for usage already delivered.
2. Credits are consumed as you use the Service. Except where the law gives you a non-waivable right, Credits and payments are non-refundable, and unused Credits do not earn interest and may not be exchanged for cash.
3. Payments may be collected by a third-party payment provider acting as reseller or merchant of record, and their terms may apply to the payment. You are responsible for any bank, currency-conversion, or transfer charges.
4. Fees are exclusive of taxes unless stated otherwise. You are responsible for all taxes, duties, and withholdings that apply to your purchases, except taxes on our income.
5. If your balance is exhausted, we may pause features that consume Credits until you top up.

10. Third-party services and availability

The Service relies on third-party providers, including AI model, cloud hosting, telephony, messaging, and payment providers. Those providers may change, suspend, restrict, or reprice their services, or become unavailable in some regions, and we may replace them. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, and we may perform maintenance at any time. We are not responsible for failures, delays, or losses caused by third-party providers, the internet, telephone networks, or events beyond our reasonable control.

11. Suspension and termination

1. We may suspend or terminate your account or any feature immediately, without liability, if you breach these Terms, if we suspect fraud or misuse, if payment is overdue, if the law or a provider requires it, or if we stop offering the Service.
2. You may stop using the Service at any time. Unused Credits are handled as described in section 9.
3. After termination we may delete your account and data after a reasonable period. Sections that by their nature should survive (including sections 4, 6, 12, 13, 14, and 16) survive termination.

12. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, availability, and quiet enjoyment. We do not warrant that the Service will meet your requirements or that any AI output will be correct.

13. Limitation of liability

To the fullest extent permitted by law: (a) Rednow, its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, business, goodwill, or data, or for claims by your customers or other third parties, arising out of or in connection with the Service or these Terms, however caused and even if we were told they were possible; and (b) our total aggregate liability for all claims arising out of or in connection with the Service or these Terms will not exceed the fees you paid to us for the Service in the three (3) months immediately before the event that gave rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, or for death or personal injury caused by negligence. You agree that these limits reflect a fair allocation of risk between businesses and are reasonable.

14. Indemnity

You will defend, indemnify, and hold harmless Rednow, its directors, employees, and suppliers from and against any claims, damages, fines, losses, and costs (including reasonable legal fees) arising out of or related to: your Content; your use of the Service, including any reliance on AI output; your failure to give notices or obtain consents required by law; your breach of these Terms or the law; and any claim by an End Customer or other third party relating to your products, services, or communications.

15. Confidentiality

Each party will keep confidential the non-public information of the other that it receives in connection with the Service and use it only for the purposes of these Terms, except for information that is public through no fault of the recipient, that the recipient already knew or independently develops, or that must be disclosed by law.

16. Intellectual property

Rednow and its licensors own the Service, its software, design, and all related intellectual property. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your account's term for your internal business purposes. You must not copy, modify, reverse engineer, or create derivative works of the Service except as the law allows. If you give us feedback, we may use it without restriction or payment.

17. Changes to these Terms

We may update these Terms from time to time. We will publish the new version on this page with a new version date and, where the change is material, notify you by email or in the Service. If you continue to use the Service after the change takes effect, you accept the updated Terms. If you do not accept them, you must stop using the Service.

18. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes) are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction, and each party submits to that jurisdiction. Rednow may in addition seek urgent injunctive relief in any competent court.

19. General

1. These Terms, together with the Privacy Policy and any order or pricing information shown to you, are the entire agreement between us about the Service and replace any earlier understanding.
2. If a provision is found unenforceable, the rest of these Terms remain in effect, and the provision will be applied to the maximum extent permitted.
3. Our failure to enforce a right is not a waiver of it.
4. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or a successor to our business.
5. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.
6. We may give you notices by email to the address on your account, or by publishing them in the Service. Notices to us must be sent to the contact address below.
7. These Terms are written in English, and the English version prevails over any translation. You agree that acceptance may be given electronically and that we may keep a record of your acceptance, including its date, version, and network address.

20. Contact

Rednow Technologies Limited
18 Mallow Street, Limerick, V94 N12Y, Co. Limerick, Ireland
Company registration number CT04828496NH
Email: airmailyou@gmail.com